Service Levels

We offer a variety of service levels to fit every budget and business.

FeatureBasicBusinessEnterprise
Best overall competitive value:YesYesYes
Free quote! All packages are developed at a fixed cost (with the exception of additional requested features that must be customized into the product specifically for your needs).
High-impact graphic design:YesYesYesAll OpenRain websites have slick, unique designs specifically tailored to your business. We incorporate your company logo, color scheme and other branding decisions into the site design to give your customers a cohesive, consistent experience regardless of whether they’re interacting with you in person, or online. In many cases, copy and images from existing marketing materials can be reused.
Platform feature updates:YesYesYesGreat new features will become available on your site as they are added to the platform over time. These upgrades are included in your monthly service plan at no additional charge.
Contact form:YesYesYesA clear "call to action" is critical to maximizing your sites value as a marketing tool. Obvious, inviting ways of putting the visitor in contact with you via easy-to-use email, phone numbers etc. is your first step in converting the visitor to a paying customer.
Newsletter Signup: YesYesYesNewsletters allow you to stay in regular contact with an audience interested in your messages. Information from newsletter signup forms can be input into email marketing campaigns of many popular vendors.
High Scalability:YesYesYesThe basic service package provides enough hosting resources to serve tens of thousands of hits per day. Higher-level packages can be hosted in such a way as to withstand much higher traffic loads. This may become necessary, for example, when a successful PR campaign temporarily generates a spike in traffic via a front-page news article.
Monitoring:YesYesYesAll sites are monitored for 24/7/365 availability using 3rd-party systems in separate data centers. Downtime and other critical system events are received automatically by our engineering team for resolution.
Search engine optimization:YesYesYesEvery publicly visible page of your site can have "meta" tags tuned at your discretion. If page-specific tags are not provided, a site-wide default is used.
Deployment:YesYesYesYour completed site will be pushed "live" by the OpenRain engineering team.
On-demand visitor statistics:YesYesYesYour new site will include a configuration option to integrate with
Content management:YesYesThe vast majority of sites developed by mere web design companies are static in nature: meaning you have to contact the developer and go through a time-consuming process to get even the simplest of changes made, such as typos and changing time-sensitive information. Your site, however, will allow you to change, add or delete most of the sites content yourself, without incurring any additional fees or frustration. And best of all, you can make changes when you want, direct in your web browser, and your changes will go live immediately.
Nearly unlimited content pages. (Products, Services, About, News etc.):YesYesSince your site is built on top of the powerful content management features of the Online Business Platform, you have a virtually limitless capability to add new content to the system.
Interactive map:YesYesIf you have a physical store or office location that needs to be accessible by clients, a fully interactive map can be added to the site to aid visitors in finding directions.
Priority support:YesYesBusiness tier (and higher) clients come first. Period.
Slideshow:YesYesA dynamic, customizable slideshow using images of your choice.
Blog setup:YesYesIf you do not have an existing blog, one will be created and set up for you.
Blog/RSS feed integration:YesYesYour site can integrate with award-winning blogging platforms such as WordPress and Blogger, allowing you to keep a constantly updated stream of news links on your site without complicated setup. Existing blogs can be integrated as long as a public RSS feed URL is available.
Twitter feed integration:YesYesYour Twitter micro-blogging account can be integrated to show your most recent "tweets". Twitter is a free service used worldwide to distribute brief messages direct to an audience of followers.
Administration section:YesYesMany global site options can be changed in a private administration area accessible by username/password.
Custom integrations:YesIf you need to integrate with existing 3rd-party systems, please call us to discuss how this may be best accomplished..
Custom features:YesThe sky's the limit when it comes to custom features. Please call to elaborate and we'll provide an estimate free of charge. Note that in many cases features can be added later, allowing you to spread custom development costs out over time.
Bundled advisement/training hours per month:14Additional service hours are billed hourly.
Bundled copywriting/media/PR hours per month:4Additional service hours are billed hourly.
Engineering team access:YesCustom service requests can be issued directly to the engineering team for consideration of inclusion into upcoming system updates.
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